The Fred Factor reminds us of the difference one person can make. If you are No part of this book may be reproduced or transmitted in any form or by any. In his powerful new book The Fred Factor, motivational speaker Mark . Fred Factor Audio Lesson (Free) · How to Make the Ordinary Extraordinary PDF (Free) . Author of the New York Times Bestseller The Fred Factor. Fred New Ideas. oN How to “This must-read book continues to 'deliver' heartwarming stories and.
|Language:||English, Spanish, Hindi|
|Genre:||Business & Career|
|Distribution:||Free* [*Registration needed]|
The Fred Principles: 1. Everyone Makes a Difference. --Nobody can prevent you from choosing to be exceptional. --There are no unimportant jobs, just people. Editorial Reviews. Review. “The Fred Factor is a powerful, poignant parable of success. In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately. Meet Fred. In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately.
He gives nearly one hundred presentations each year on leadership, team building, customer service, and mastering change.
Mark and his family live near Denver, Colorado. When the author first met Fred, Fred took an effort to get to know his new customer, and find ways to do a better job as a mailman.
This book about the value of doing a better job, how to build relationships, and why we should take initiative. It is a good book, and a short book.
It is well written. The book is entertaining and at the same time makes many good points. The first of four sections covers how the author met Fred the mailman, and how very quickly the author realized that Fred was a superstar mail carrier.
The basics of what a "Fred" is are explored, and then the author mentions sightings of other "Freds. Basically you need to build relationships with others so you know them well enough to then be able to be create, take initiative and make a difference.
On one hand, I agree with almost everything the author said. I always do the best work I possibly can, and if a client needs advice or recommendations or perspective or whatever, I provide these extras with no expectation of anything in return. I'll often end up doing work for free because I prefer that to doing a less-than-awesome job. The minute a client starts feeling entitled to these extras, which are in effect gifts, they can go fuck themselves.
Going the extra mile takes energy, and if I did everything for free, I'd go out of business. If you take advantage of me, I'll still be professional and do great work, but as for the extras, no soup for you. This is x more true if some corporation demands that you do everything to the Nth degree, so that they can increase their profits while treating you like you're disposable.
Don't get me wrong, I think it's great if companies empower, encourage, and reward people to be awesome and add value for their customers.
That's how it should be.
But if companies demand it while shitting on those same employees who are providing it, that's completely wrong, as far as I'm concerned.
This book seems completely one-sided and fails to take that into account. The other thing that bothers me about this book is that the original Fred, and many of the other example people, seem kind of codependent and over the top. Fine, deliver the mail with a smile, meet the people on your route, occasionally put a package where it belongs if you see it on the wrong porch.
But really, don't move my recycle bin or mess with my stuff. Leave it alone--it's none of your business. If I go out of town, I'll put a hold on my mail. There's no need for Fred to cook up a bunch of elaborate schemes for where to put it or whatever. It can just stay at the post office.
It seems like a lot of this help, which would be very much appreciated by some recipients, is way too much for people like me. I wouldn't want it. For example, so many small internet-based companies have heard that you'll really impress your clients and make them feel loved if you call them personally and chat with them after they download your product.
So now they all demand your phone number if you download something, so they can call and butter you up. Sorry, but I've got shit to do! I don't want to talk to some dude at Chase about how I could better make use of the points my credit card accumulates when I make downloads. Just let me get back to my breakfast.
The thing about unwanted gifts is they're not really gifts.
There should be some way to opt out of the extras if you just want to be left alone. Another example: I used to use a pet sitting service that turned out to include worrying about my cat if I wasn't home yet. Every time I got back from a trip, I was supposed to call to let them know I had gotten home, so that they'd know I'd take over feeding the cat. That's great, but once or twice, I got home a few hours later than expected.